{"id":3181,"date":"2026-03-19T09:09:20","date_gmt":"2026-03-19T13:09:20","guid":{"rendered":"https:\/\/findhelp.ca\/?page_id=3181"},"modified":"2026-04-01T15:18:38","modified_gmt":"2026-04-01T19:18:38","slug":"privacy-policy-chatbot","status":"publish","type":"page","link":"https:\/\/findhelp.ca\/fr\/privacy-policy-chatbot\/","title":{"rendered":"Privacy Policy \u2013 Chatbot"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3181\" class=\"elementor elementor-3181\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-40bb1322 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40bb1322\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b9aa2e1\" data-id=\"3b9aa2e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1051d002 elementor-widget elementor-widget-text-editor\" data-id=\"1051d002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1>Privacy Policy \u2013 Chatbot<\/h1>\n<p><strong>Services d\u2019information Findhelp<\/strong><\/p>\n\n<p>Effective Date: May 27, 2025\u00a0 |\u00a0 Last Updated: April 1, 2026<\/p>\n\n<p>Findhelp Information Services (\u201cFindhelp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario\u2019s Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), as applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Chatbot Service (the \u201cService\u201d), which is powered by OpenAI and connected to cords.ai.<\/p>\n\n<p>By using the Chatbot Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use the Service.<\/p>\n\n<h2 class=\"wp-block-heading\">1.\u00a0 Scope and Application<\/h2>\n\n<p>This Privacy Policy applies to all users of the Findhelp Information Services\u2019 Chatbot Service across Canada. Findhelp Information Services is headquartered in Ontario and operates this Service under Canadian federal and Ontario provincial privacy law. Where provincial privacy legislation provides stricter protections than PIPEDA, those stricter standards apply.<\/p>\n<p>Specifically, this policy pertains to the:<\/p>\n<ul>\n<li>Victim Services Chatbot<\/li>\n<li>Youth Summer Jobs Initiative Chatbot<\/li>\n<li>211 Canada Chatbot<\/li>\n<li>Demo Chatbot<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">2.\u00a0 What Information We Collect<\/h2>\n\n<p>We collect only the information necessary to provide and improve the Service. This may include:<\/p>\n\n<h3 class=\"wp-block-heading\">2.1\u00a0 Information You Provide Directly<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Chat messages and queries \u2013 the text you enter while using the chatbot.<\/li>\n\n<li>Personal information you voluntarily share \u2013 such as your name, contact details, or details about your situation, if you choose to include these in your messages.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.2\u00a0 Information Collected Automatically<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Technical data \u2013 such as IP address, browser type and version, device type, and operating system.<\/li>\n\n<li>Usage data \u2013 including session timestamps, pages or features accessed, and interaction patterns.<\/li>\n\n<li>Approximate location data \u2013 derived from your IP address or, if you grant permission, from your device\u2019s location services, used to provide relevant, location-based service recommendations.<\/li>\n<\/ul>\n\n<p><em>We do not knowingly collect personal information from individuals under the age of 13 without appropriate parental or guardian consent.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\">3.\u00a0 How We Use Your Information<\/h2>\n\n<p>We use the information we collect only for the purposes for which it was collected, or for consistent and compatible purposes. These include:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Providing the Service \u2013 delivering accurate, location-relevant responses and resource referrals through the chatbot.<\/li>\n\n<li>Improving the Service \u2013 analyzing usage patterns and performance data to enhance the chatbot\u2019s functionality, accuracy, and user experience.<\/li>\n\n<li>Security and fraud prevention \u2013 monitoring for and responding to technical issues, security incidents, or misuse.<\/li>\n\n<li>Legal compliance \u2013 meeting our obligations under applicable Canadian law, including responding to lawful requests from authorities.<\/li>\n\n<li>Aggregated analytics \u2013 generating anonymized, aggregate statistics about Service usage that cannot reasonably identify individual users.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4.\u00a0 Legal Basis for Processing<\/h2>\n\n<p>Under PIPEDA, we rely on the following bases for collecting and using your personal information:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Consent \u2013 you consent to the collection of your information when you use the Service and agree to this Privacy Policy.<\/li>\n\n<li>Legitimate interests \u2013 certain technical and security data is collected as reasonably necessary for Findhelp to operate and maintain the Service.<\/li>\n\n<li>Legal obligation \u2013 we may process information where required to comply with applicable Canadian law.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">5.\u00a0 Data Sharing and Third Parties<\/h2>\n\n<p>We do not sell, rent, or trade your personal information. We may share limited data with the following trusted third parties only as described below:<\/p>\n\n<h2 class=\"wp-block-heading\">5.1\u00a0 OpenAI<\/h2>\n\n<p>Your chat messages are processed by OpenAI to generate responses. We take reasonable steps to minimize personally identifying information transmitted to OpenAI. OpenAI\u2019s data practices are governed by its own privacy policy and terms of service. Data may be processed outside Canada; by using the Service you acknowledge this cross-border transfer.<\/p>\n\n<h3 class=\"wp-block-heading\">5.2\u00a0 cords.ai<\/h3>\n\n<p>Location or category information may be shared with cords.ai to retrieve relevant community service and resource listings. This data is used solely to fulfil your search request.<\/p>\n\n<h3 class=\"wp-block-heading\">5.3\u00a0 Community and Government Service Providers<\/h3>\n\n<p>If you click on a link or choose to contact a service provider listed through the chatbot, information you provide directly to that provider is subject to the provider\u2019s own privacy policy. Findhelp is not responsible for the privacy practices of third-party service providers.<\/p>\n\n<h3 class=\"wp-block-heading\">5.4\u00a0 Legal Requirements<\/h3>\n\n<p>We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Findhelp, our users, or the public.<\/p>\n\n<h2 class=\"wp-block-heading\">6.\u00a0 Data Retention<\/h2>\n\n<p>We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Chat session data \u2013 we do not retain full chat logs beyond the active session. Conversations are not stored in identifiable form once the session ends, unless you have explicitly consented to a specific retention purpose. Specifically:\u00a0\n<ul>\n<li><b>Conversations without user-provided feedback:<\/b>\u00a0deleted after the user&#8217;s session has been inactive for 1 hour.<\/li>\n<li><b>Conversations with user-provided feedback: <\/b>deleted after the user&#8217;s session has been inactive for 14 days.<\/li>\n<\/ul>\n<\/li>\n\n<li>Technical and usage data \u2013 retained in anonymized or aggregated form for analytics and security purposes for a period not exceeding 24 months.<\/li>\n\n<li>Legal hold \u2013 data may be retained longer if required by applicable law or in connection with a legal proceeding.<\/li>\n<\/ul>\n\n<p>When data is no longer required, we destroy it securely using methods appropriate to the sensitivity of the information.<\/p>\n\n<h2 class=\"wp-block-heading\">7.\u00a0 Your Rights and Choices<\/h2>\n\n<p>Under PIPEDA and applicable provincial law, you have the following rights with respect to your personal information:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Right of access \u2013 you may request access to the personal information we hold about you and receive an explanation of how it has been used or disclosed.<\/li>\n\n<li>Right to correction \u2013 you may request that we correct inaccurate or incomplete personal information.<\/li>\n\n<li>Right to withdraw consent \u2013 you may withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect your ability to use the Service.<\/li>\n\n<li>Right to decline location sharing \u2013 you may choose not to share your location; this may limit the relevance of service recommendations.<\/li>\n\n<li>Right to file a complaint \u2013 you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated.<\/li>\n<\/ul>\n\n<p>To exercise any of these rights, please contact us using the information in Section 10.<\/p>\n\n<h2 class=\"wp-block-heading\">8.\u00a0 Security<\/h2>\n\n<p>Findhelp implements appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Encrypted data transmission using industry-standard TLS\/SSL protocols.<\/li>\n\n<li>Access controls limiting internal access to personal data to authorized personnel only.<\/li>\n\n<li>Regular review of security practices and third-party vendor agreements.<\/li>\n<\/ul>\n\n<p>No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. We encourage you to exercise caution when sharing sensitive personal information online.<\/p>\n\n<h2 class=\"wp-block-heading\">9.\u00a0 Cookies and Tracking Technologies<\/h2>\n\n<p>The Chatbot Service may use session cookies or similar technologies to maintain the continuity of your chat session and enable core functionality. We do not use cookies for advertising or cross-site tracking purposes.<\/p>\n\n<p>You may configure your browser to refuse cookies; however, doing so may affect your ability to use certain features of the Service.<\/p>\n\n<h2 class=\"wp-block-heading\">10.\u00a0 Changes to This Privacy Policy<\/h2>\n\n<p>We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the \u201cLast Updated\u201d date at the top of this policy and, where appropriate, provide additional notice.<\/p>\n\n<p>We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.<\/p>\n\n<h2 class=\"wp-block-heading\">11.\u00a0 Contact Us<\/h2>\n\n<p>If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Organization: Findhelp Information Services<\/li>\n\n<li>Email:\u00a0privacy@findhelp.ca<\/li>\n<\/ul>\n\n<p>We will respond to all privacy inquiries within 30 days of receipt, as required under PIPEDA.<\/p>\n\n<p><em>This Privacy Policy was prepared in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and applicable Ontario privacy legislation.<\/em><\/p>\n\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2013 Chatbot Findhelp Information Services Effective Date: May 27, 2025\u00a0 |\u00a0 Last Updated: April 1, 2026 Findhelp Information Services (\u201cFindhelp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and&hellip;&nbsp;<a href=\"https:\/\/findhelp.ca\/fr\/privacy-policy-chatbot\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\">Privacy Policy \u2013 Chatbot<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":3111,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-3181","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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