{"id":3186,"date":"2026-03-19T09:13:31","date_gmt":"2026-03-19T13:13:31","guid":{"rendered":"https:\/\/findhelp.ca\/?page_id=3186"},"modified":"2026-03-19T09:15:44","modified_gmt":"2026-03-19T13:15:44","slug":"terms-of-use-chatbot","status":"publish","type":"page","link":"https:\/\/findhelp.ca\/fr\/terms-of-use-chatbot\/","title":{"rendered":"Terms of Use &#8211; Chatbot"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3186\" class=\"elementor elementor-3186\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-beff0de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"beff0de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93ed201\" data-id=\"93ed201\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e2e56a elementor-widget elementor-widget-text-editor\" data-id=\"7e2e56a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"c12\"><span class=\"c5 c14\">Terms of Use &#8211; Chatbot<\/span><\/h1><p class=\"c2\"><span class=\"c5\">Effective Date:\u00a0<\/span><span class=\"c9\">2025-05-27<br \/><\/span><span class=\"c5\">Last Updated:\u00a0<\/span><span class=\"c3\">2025-05-27<\/span><\/p><p class=\"c2\"><span class=\"c9\">Welcome to our Chatbot Service (\u201cService\u201d), delivered by\u00a0<\/span><span class=\"c5\">Services d\u2019information Findhelp<\/span><span class=\"c9\">. This Service uses OpenAI technology and integrates with\u00a0<\/span><span class=\"c5\">cords.ai<\/span><span class=\"c3\">\u00a0to help you discover government and community-based mental health, non-clinical health, and social support services near you.<\/span><\/p><p class=\"c2\"><span class=\"c3\">By using this Service, you agree to the following Terms of Use. Please read them carefully.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">1. Purpose of the Service<\/span><\/h2><p class=\"c2\"><span class=\"c3\">This Service is designed to assist users in locating local, non-clinical health and social services. These include, but are not limited to, mental health resources, housing and food programs, income supports, and other community-based services.<\/span><\/p><p class=\"c2\"><span class=\"c3\">Findhelp Information Services uses data from cords.ai and AI-powered conversation to offer tailored suggestions based on your needs and, where available, your location.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">2. Use of Location Data<\/span><\/h2><p class=\"c2\"><span class=\"c3\">To help find services near you, this chatbot may access your location through:<\/span><\/p><ul class=\"c6 lst-kix_list_1-0 start\"><li class=\"c8 li-bullet-0\">\u00a0<span class=\"c3\">Your device\u2019s IP address<\/span><\/li><li class=\"c7 li-bullet-0\">\u00a0<span class=\"c3\">Your browser\u2019s location services (if you allow access)<\/span><\/li><\/ul><p class=\"c2\"><span class=\"c3\">If you deny access to location data, the chatbot can still assist you, but some recommendations may not be relevant to your area.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">3. AI-Generated Responses<\/span><\/h2><p class=\"c2\"><span class=\"c9\">This chatbot is powered by OpenAI and provides responses based on your input. These responses are\u00a0<\/span><span class=\"c5\">informational only<\/span><span class=\"c3\">\u00a0and are not a substitute for professional advice, medical care, or crisis support.<\/span><\/p><p class=\"c2\"><span class=\"c3\">If you are experiencing a crisis or need immediate help, please contact emergency services or a crisis line in your area.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">4. User Responsibilities<\/span><\/h2><p class=\"c2\"><span class=\"c3\">When using this Service, you agree to:<\/span><\/p><ul class=\"c6 lst-kix_list_2-0 start\"><li class=\"c8 li-bullet-0\">\u00a0<span class=\"c3\">Use the Service for lawful and appropriate purposes<\/span><\/li><li class=\"c1 li-bullet-0\">\u00a0<span class=\"c3\">Provide accurate and relevant information when prompted<\/span><\/li><li class=\"c1 li-bullet-0\">\u00a0<span class=\"c3\">Refrain from abusive, offensive, or harmful language<\/span><\/li><li class=\"c7 li-bullet-0\">\u00a0<span class=\"c3\">Not attempt to interfere with or exploit the system<\/span><\/li><\/ul><h2 class=\"c2\"><span class=\"c4\">5. Privacy and Data Handling<\/span><\/h2><p class=\"c2\"><span class=\"c3\">This Service is delivered by Findhelp Information Services, a nonprofit organization committed to respecting your privacy.<\/span><\/p><p class=\"c2\"><span class=\"c3\">We may collect and process:<\/span><\/p><ul class=\"c6 lst-kix_list_3-0 start\"><li class=\"c8 li-bullet-0\">\u00a0<span class=\"c3\">Your chat interactions (to generate helpful responses)<\/span><\/li><li class=\"c1 li-bullet-0\">\u00a0<span class=\"c3\">Location data (only with your permission or inferred via IP address)<\/span><\/li><li class=\"c7 li-bullet-0\">\u00a0<span class=\"c3\">Basic technical data (like browser type and IP address)<\/span><\/li><\/ul><p class=\"c2\"><span class=\"c9\">We do\u00a0<\/span><span class=\"c5\">not<\/span><span class=\"c3\">\u00a0collect or store personal identifying information unless explicitly provided and consented to.<\/span><\/p><p class=\"c2\"><span class=\"c3\">Please refer to our\u00a0<a href=\"https:\/\/findhelp.ca\/fr\/privacy-policy-chatbot\/\">Chatbot Privacy Policy<\/a>\u00a0for more details.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">6. Third-Party Services<\/span><\/h2><p class=\"c2\"><span class=\"c3\">This Service uses data from cords.ai and other third-party platforms. While we aim to provide accurate, up-to-date information, Findhelp Information Services is not responsible for the content, policies, or accuracy of external services.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">7. Limitations of Liability<\/span><\/h2><p class=\"c2\"><span class=\"c3\">This Service is provided \u201cas is\u201d without warranties of any kind. Findhelp Information Services and its partners are not liable for:<\/span><\/p><ul class=\"c6 lst-kix_list_4-0 start\"><li class=\"c8 li-bullet-0\">\u00a0<span class=\"c3\">Errors, omissions, or outdated information<\/span><\/li><li class=\"c1 li-bullet-0\">\u00a0<span class=\"c3\">Decisions you make based on chatbot responses<\/span><\/li><li class=\"c7 li-bullet-0\">\u00a0<span class=\"c3\">Any damages arising from your use (or inability to use) the Service<\/span><\/li><\/ul><p class=\"c2\"><span class=\"c3\">Always verify service details directly with the provider.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">8. Accessibility Disclaimer<\/span><\/h2><p class=\"c2\"><span class=\"c3\">We are committed to making this Service accessible to all users, including individuals with disabilities. If you encounter barriers or have difficulty using the chatbot, please contact us for assistance.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">9. Changes to These Terms<\/span><\/h2><p class=\"c2\"><span class=\"c3\">We may update these Terms periodically. If significant changes are made, we will notify users via the platform. Continued use of the Service after updates means you agree to the revised Terms.<\/span><\/p><h2 class=\"c2\"><span class=\"c4\">10. Contact Us<\/span><\/h2><p class=\"c2\"><span class=\"c9\">For questions or feedback about these Terms or the Service, contact:<br \/><\/span><span class=\"c5\">Services d\u2019information Findhelp<\/span><span class=\"c3\"><br \/>Email:\u00a0<a href=\"mailto:privacy@findhelp.ca\">privacy@findhelp.ca<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms of Use &#8211; Chatbot Effective Date:\u00a02025-05-27Last Updated:\u00a02025-05-27 Welcome to our Chatbot Service (\u201cService\u201d), delivered by\u00a0Findhelp Information Services. This Service uses OpenAI technology and integrates with\u00a0cords.ai\u00a0to help you discover government and community-based mental health, non-clinical health, and social support services near you. By using this Service, you agree to the following Terms of Use. Please&hellip;&nbsp;<a href=\"https:\/\/findhelp.ca\/fr\/terms-of-use-chatbot\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\">Terms of Use &#8211; Chatbot<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":3111,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-3186","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Use - Chatbot - Findhelp Information Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/findhelp.ca\/fr\/terms-of-use-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Use - Chatbot - Findhelp Information Services\" \/>\n<meta property=\"og:description\" content=\"Terms of Use &#8211; Chatbot Effective Date:\u00a02025-05-27Last Updated:\u00a02025-05-27 Welcome to our Chatbot Service (\u201cService\u201d), delivered by\u00a0Findhelp Information Services. 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