{"id":969,"date":"2022-11-02T13:36:45","date_gmt":"2022-11-02T13:36:45","guid":{"rendered":"https:\/\/findhelp.ca\/?page_id=969"},"modified":"2025-11-03T15:43:10","modified_gmt":"2025-11-03T20:43:10","slug":"about-us","status":"publish","type":"page","link":"https:\/\/findhelp.ca\/fr\/about-us\/","title":{"rendered":"\u00c0 propos"},"content":{"rendered":"\t\t
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About Findhelp<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Our Vision: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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People Connected. Communities Strengthened.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We act as a \u2018front door\u2019 to the complex system of human, social and health services (including crisis response) through multilingual 211 services and specialty lines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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We provide public access to information and community and social services through helplines, web directories, and specialized tools and training to navigate people towards the support they are seeking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Advantage:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Expertise, Quality and Commitment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We provide highly skilled, accredited system navigation to people seeking support through crisis protocols, anti oppression and trauma informed frameworks<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Impact and Reach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Over
250,000 supported<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By phone, chat, text, email, follow-up<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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24\/7\/365
Free and confidential<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Priority focus on vulnerable populations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Follow Up, Advocacy & Safety Planning<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For priority populations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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170+<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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available languages through interpretation services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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24<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Priority languages spoken by Findhelp staff<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Operational Excellence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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90% +
Satisfaction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Through an
automated, live
feedback quality
assurance system<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100 %
InformUSA \ncertified<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are InformUSA
accredited<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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95%
Trained on Mental
Health Recognition, Response and Suicide De-escalation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Through various
partners<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tOur Innovations and Collaborations\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Collaborating on the development of new\ntechnologies<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u25cf 211 Canada API
\u25cf Search Portal Platform
\u25cf Data Analysis and Export Platform
\u25cf Data Request and Tracking Portal
\u25cf TCCS Dispatch Portal
\u25cf Data blending with ConnexOntario and
Healthline
\u25cf Self-Service BI tools<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Supporting staff across Canada<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u25cf 24\/7 IT support for staff in ON, NB, NL, SK
\u25cf Website support for 15+ search portals
\u25cf Fulfill data requests and BI reports
\u25cf Provide a platform for 211 partners to intake clients
\u25cf Assist API users with implementation issues
\u25cf Work directly with vendors on technical
issues and new features<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Supporting partners<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u25cf Working with our partners, and using the
Findhelp data sharing infrastructure, we are
facilitating access to 211 data for
researchers, government and other non-
profits.
\u25cf Collaboratively working to improve the 211 system across Canada<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Findhelp | 211\nStrategic Plan 2024 - 2026<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our Vision:<\/strong><\/span> People connected. Communities strengthened.<\/em><\/h4>

Our Mission:<\/strong><\/span> We create connections and solutions to build strong and equitable communities.<\/em><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Navigate Systems<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Access to community \nservices for ALL<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Evolve 211 into Canada\u2019s Social Infrastructure<\/p>

Prioritize access, impact and awareness
in equity deserving communities<\/p>

Deepen exploration, collaboration and innovation, towards building the future of information and referral in North America<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Illuminate Trends<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Identity and share insights\nfor social good<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Evolve and build community knowledge and commitment to data for equity collaboration<\/p>

Utilize our data to identify trends
and enable opportunities<\/p>

Leverage the strengths, unique
opportunities and potential in our data<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Advance Change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Amplify system engagement and social change<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Impact policy, planning, research, and digital solutions through innovation, convening
partners and collaboration<\/p>

Identify and engage with opportunities to collaborate and contribute to social justice, system change, and community impact<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Elevate Equity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Systemic discrimination and racism exist, \nand we are committed to righting this wrong<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Action our equity, accessibility and reconciliation frameworks, working
towards decolonizing our organizational practices and systems<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Values:<\/strong><\/span><\/h3>

We are intentional about what we do, why we do it, who we do it with, and who we do it for\u00a0<\/em><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Collaboration<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can achieve more together than apart<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Equity<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enable progress towards <\/span>
<\/span>equity and social justice <\/span>
<\/span>in all that we do<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Excellence<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Boldly aspire towards
maximum impact, exceeding expectations in all that we do<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Innovation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ongoing learning
and improvement<\/p>

Being creative and agile amplifies our outcomes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Integrity<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Living our values in actions, decisions and accountabilities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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People<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Those we support
and their communities<\/p>

Those who support us<\/p>

Those that provide support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Note:<\/span> <\/span>Equity groups include Indigenous people, Black and other racialized people, women, 2SLGBTQIA+ people, people with disabilities, Francophone people, and those who experience other forms of systemic oppression.<\/font><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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What we Stand for<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Findhelp’s core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways. We are passionate about providing service to others and through our actions demonstrate respect, empathy, honesty, integrity and trust.<\/p>\n

We are accountable and uphold the highest professional standards. We value partnership. We work together bringing out the best in each other and creating strong working relationships. We value diversity in the broadest sense. We create an inclusive environment that celebrates individual differences. We respect people for who they are and for their knowledge, skills, and experience as individuals and team members. We treat clients with respect and fairness and expect the same in return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLet's talk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our Funders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are deeply grateful to all of Findhelp\u2019s funders for their many years of support, assistance and guidance. They have consistently understood and valued the expertise of Findhelp and its partners, and shared the goals of providing cost-effective and reliable service to the community. We could not deliver our broad range of services without them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Accessibility Plan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The multi year plan can be found here [PDF]<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Findhelp seeks to meet the needs of our clients while paying attention to the unique requirements of our clients with disabilities under the lens of diversity, equality, and inclusion. Comments regarding how well those requirements are being met are welcomed. Feedback regarding the way Findhelp provides goods and services to people with disabilities can be made through our website\u2019s \u201ccontact us\u201d<\/a>,\u00a0in person, by telephone, through email, or by other means as required. Feedback sent through the website will be directed to the Manager, People & Culture. Feedback in person, by telephone or through email should be directed to:<\/p>

Manager, People & Culture
Findhelp Information Services
1 St. Clair W. Ste. 1000 Toronto, ON M4V1K6
Email: info@findhelp.ca<\/a>
Phone: 416-392-4605 extension 102
TTY: 1-800-340-1001<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Feedback will be used to improve client service, information and communication and employment standards. In addition, the author of the feedback will be provided with a response in the format in which the feedback was received. The feedback may outline actions deemed appropriate, if any. To request Findhelp\u2019s accessibility policies, procedures and plans, please contact Manager, People & Culture as described above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Accessibility Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Purpose<\/h3>\n

This policy establishes a framework for compliance with the Agency\u2019s commitment to accessibility incorporating diversity, equality and inclusion. This policy aims to satisfy the requirements of the Ontarians with Disabilities Act, 2005 (AODA), Integrated Accessibility Standards Regulation (IASR) under AODA, and any additional Agency requirements. This policy is to be used in conjunction with the Accessibility Procedure.<\/p>\n

Definitions<\/h3>\n

Disability<\/em><\/p>\n

Covers a broad range and degree of conditions, some visible and others not. A disability may have been present from birth, caused by an accident, or developed over time. It includes physical, mental, and learning disabilities, mental disorders, hearing or vision disabilities, as well as other conditions. Please refer to Section 2 of the Accessibility for Ontarians with Disabilities Act<\/em>, 2005, S.O. 2005. C. 11 and the Ontario Human Rights Code<\/em>, R.S.O. 1990, C.H.19<\/p>\n

Dignity<\/em><\/p>\n

Service is provided in a way that allows the individual with a disability to maintain self-respect and the respect of others.<\/p>\n

Assistive Device<\/em><\/p>\n

Refers to technical aids, communication devices, or medical aids modified or customized for use to increase, maintain, or improve the functional ability of an individual with a disability covered by the AODA.<\/p>\n

Independence<\/em><\/p>\n

Where an individual with a disability is able to do things on their own without unnecessary help or interference from others.<\/p>\n

Integration<\/em><\/p>\n

Service is provided in a way that allows the individual with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable an individual with a disability to access goods or services. This also applies to employees being provided with accommodation that allows the individual with a disability to work in the same place, and in the same or similar way as other employees, unless an alternate measure is necessary to enable an individual with a disability to participate fully.<\/p>\n

Equal Opportunity<\/em><\/p>\n

Service is provided to an individual with a disability in such a way that they have an opportunity to access your goods or services equal to that given to others. Employment opportunities are provided to an individual with a disability in such a way that they have an opportunity to work in a manner that is equitable to what is available to others.<\/span><\/p>\n

Policy<\/h3>\n

Findhelp supports the full inclusion of individuals with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA), 2001 and the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the requirements of the Integrated Accessibility Standards Regulation (IASR). Findhelp strives at all times to provide its services in a way that respects the dignity and independence of individuals with disabilities. We are also committed to giving individuals with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. Findhelp is committed to providing individuals with a disability equal opportunity for employment.<\/p>\n

Whenever new or revised standards are developed under the AODA or similar legislation, this policy will be reviewed and updated as necessary.<\/p>\n

Scope<\/h3>\n

This policy applies to all personnel. It has been prepared to outline what personnel must do to comply with the regulation and what our clients\/employees may expect from us. This policy also supports Findhelp\u2019s vision to ensure that all people, especially those who face barriers to service, have easy access to accurate and appropriate human services information in a manner that is equitable and inclusive so that the individual with a disability experiences respect, belonging, empowerment and progression.<\/p>\n

Application – General<\/h3>\n

Findhelp is committed to treating clients with respect, fairness and equality. We are passionate about providing service to others and through our actions demonstrating empathy, honesty and integrity. We value diversity and respect people\u2019s abilities fairly and equitably.<\/p>\n

Findhelp is committed to excellence in service to all clients including people with disabilities and we will carry out our functions and responsibilities in a manner that:<\/p>\n