Purpose
This policy establishes a framework for compliance with the Agency’s commitment to accessibility incorporating diversity, equality and inclusion. This policy aims to satisfy the requirements of the Ontarians with Disabilities Act, 2005 (AODA), Integrated Accessibility Standards Regulation (IASR) under AODA, and any additional Agency requirements. This policy is to be used in conjunction with the Accessibility Procedure.
Definitions
Disability
Covers a broad range and degree of conditions, some visible and others not. A disability may have been present from birth, caused by an accident, or developed over time. It includes physical, mental, and learning disabilities, mental disorders, hearing or vision disabilities, as well as other conditions. Please refer to Section 2 of the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005. C. 11 and the Ontario Human Rights Code, R.S.O. 1990, C.H.19
Dignity
Service is provided in a way that allows the individual with a disability to maintain self-respect and the respect of others.
Assistive Device
Refers to technical aids, communication devices, or medical aids modified or customized for use to increase, maintain, or improve the functional ability of an individual with a disability covered by the AODA.
Independence
Where an individual with a disability is able to do things on their own without unnecessary help or interference from others.
Integration
Service is provided in a way that allows the individual with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable an individual with a disability to access goods or services. This also applies to employees being provided with accommodation that allows the individual with a disability to work in the same place, and in the same or similar way as other employees, unless an alternate measure is necessary to enable an individual with a disability to participate fully.
Equal Opportunity
Service is provided to an individual with a disability in such a way that they have an opportunity to access your goods or services equal to that given to others. Employment opportunities are provided to an individual with a disability in such a way that they have an opportunity to work in a manner that is equitable to what is available to others.
Policy
Findhelp supports the full inclusion of individuals with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA), 2001 and the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the requirements of the Integrated Accessibility Standards Regulation (IASR). Findhelp strives at all times to provide its services in a way that respects the dignity and independence of individuals with disabilities. We are also committed to giving individuals with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. Findhelp is committed to providing individuals with a disability equal opportunity for employment.
Whenever new or revised standards are developed under the AODA or similar legislation, this policy will be reviewed and updated as necessary.
Scope
This policy applies to all personnel. It has been prepared to outline what personnel must do to comply with the regulation and what our clients/employees may expect from us. This policy also supports Findhelp’s vision to ensure that all people, especially those who face barriers to service, have easy access to accurate and appropriate human services information in a manner that is equitable and inclusive so that the individual with a disability experiences respect, belonging, empowerment and progression.
Application – General
Findhelp is committed to treating clients with respect, fairness and equality. We are passionate about providing service to others and through our actions demonstrating empathy, honesty and integrity. We value diversity and respect people’s abilities fairly and equitably.
Findhelp is committed to excellence in service to all clients including people with disabilities and we will carry out our functions and responsibilities in a manner that:
- is free from discrimination
- strives at all times to respect the individual’s dignity and independence
- is integrated with the provision of service to others, except when alternative measures are necessary to meet the needs of people with disabilities, and
- takes individual needs into account where a uniform response is inappropriate, to ensure that there are no barriers to access or participation, and that individuals with disabilities are treated
Application – Information and Communication Requirements
Findhelp will provide accessible information and communication by preventing and removing barriers, and providing accessible formats or communication support to individuals that identify a barrier to accessibility.
Application – Employment Standards Requirements
Findhelp will foster an inclusive workforce and provide equitable treatment and accommodation to ensure barrier-free employment as required in the IASR Employment Standards under the AODA.
Customer Service Requirements
Findhelp will strive for excellence in serving all clients including people with disabilities and is committed to meeting obligations under the Ontario Human Rights Code and the AODA.
