Aller au contenu
  • About Us
    • History
    • Who we Help
    • How We Help
    • Meet the Team
    • Join Our Team
  • Solutions
    • Helplines
    • Web and Data
    • Training
    • Community Connections
  • Innovations and Impact
    • Toronto Community Crisis Service
    • 211 Canada
    • Data for Equity
    • Search Portals
    • Data Sharing
  • Contact Us
  • About Us
    • History
    • Who we Help
    • How We Help
    • Meet the Team
    • Join Our Team
  • Solutions
    • Helplines
    • Web and Data
    • Training
    • Community Connections
  • Innovations and Impact
    • Toronto Community Crisis Service
    • 211 Canada
    • Data for Equity
    • Search Portals
    • Data Sharing
  • Contact Us

How we Help

Findhelp operates 211, the award-winning 3-digit phone and online service which helps Ontarians connect to the complete range of government and community-based health and social services available in their communities.

Calls are answered  24 hours a day, 7 days a week, by professional information and referral specialists who are trained to assess caller needs, and to refer callers to the most appropriate resources.

Information and Referral services are delivered through a dynamic and complex process that requires:

  • Attentive listening skills
  • Comprehension of client needs and concerns
  • A thorough assessment of each call
  • An excellent knowledge of social programs and services
  • The ability to clearly explain complex eligibility requirements and application procedures
  • Excellent research skills

Effective I&R provides the critical function of helping people access the services that best address their needs.

Client Stories

Food

On a snowy Sunday, a caller with disabilities called 211 with no food in his apartment. The 211 worker called agencies until she found someone to deliver food to his door on a one-time basis, and she problem-solved with the caller so that he did not run short of food again.

Settlement

A Convention refugee arrived in Toronto, elated to be here, but wondering how to start his new life. A 211 worker painstakingly went over how to obtain identification, all his next steps for the coming week, and places to receive in-depth settlement assistance in his own language.

Housing

A woman with a low income called 211 distraught. She had received an eviction notice and she desperately wanted to stay in her apartment. The 211 worker outlined what her options were and connected her with a community legal clinic to help her fight the eviction.

Employment

A man called 211 frustrated as he was being laid off from yet another retail job. He wanted to look into the skilled trades, but he did not know where to start. The 211 worker went over how apprenticeship worked and connected him with the local apprenticeship office and the Employment Ontario Helpline to start him on the road to more rewarding employment.

Victim Support Line (VSL)

A woman phoned VSL, unsure of what to do. Her husband had beaten her the week before and charges were laid. She wanted to have custody of their children. The VSL worker told her about a family court support worker who could help her through the family court process, as well as where to receive counselling for herself and the children, so that they could heal from the abuse.

Male Survivor Support Line (MSSL)

A man called the MSSL, his life at a crossroads. He had never received help in dealing with the sexual abuse that had happened to him as a child, instead dulling the pain with alcohol. The MSSL worker gave him time to talk about the abuse, and helped him find addiction services near him, as well as specialized counselling for male survivors in his community.

What our clients say about the 211 service …

“I really love 211. It is a very, very essential service for Torontonians.”

“The 211 counsellor was so patient and understanding. She helped me a great deal and I feel that she is one of the few people who really listened.”

“I really appreciate the information that the 211 counsellor provided. I will pass this information to my friend and I will help her navigate the system.”

“211 is the office that helped me a lot. I can’t even tell you how much you helped and how thankful I am. If it was not for 211, I would not succeed.”

“I love 211. You guys are working hard, helping us… I’m always telling everyone.”

“I would like to express my sincere gratitude to Marianna who had served as an interpreter for me. I really appreciate her professionalism, kindness and patience.”

“Your service is amazing. Being on the other side of the fence these days has opened my eyes. I love what you do. Way to go!”

“Everyone is very professional and always takes the time to listen.”

Top 5 Community Needs

  • Mental Health and Addictions
  • Food and Meals
  • Income/Financial Assistance
  • Housing/Shelter
  • Legal/Public Safety
 
  • Privacy Policy
  • Terms of Use
  • Contact Us

Neve | Powered by WordPress

EN
FR EN